Locked out of your account because you lost your 2FA (two-factor authentication)? Take a breath: you haven't lost anything. A staff Game Master (GM) can reset your 2FA and hand your access back in just a few minutes. This guide shows you exactly who to contact, what info you'll need, and how to do it safely so nobody else can get into your account.
Contact a GM to request the reset
Only a staff member can reset your 2FA. To confirm the account is really yours, the GM will send a verification code to the email linked to your web account. That code is your proof of ownership.
- Contact a GM and give them the email address tied to your web account.
- When the GM asks for it, check your inbox and send them the code you received. Remember the code is valid for a maximum of 30 minutes.
- The GM performs the reset and lets you know when you're clear to log back in.